February 18, 2026

Care in Contagious: How the Ambassador Program Changes How We See (and Treat) Downtown

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How the Ambassador Program Changes How We See (and Treat) Downtown

There is a powerful idea in urban design and community building: the way a place looks and feels deeply influences how people behave within it. When our public spaces are clean, cared for, and welcoming, people treat them with respect and even aspire to make them better. That is exactly the kind of shift we are seeing in downtown Lafayette thanks to the Ambassador Program.

The image of one of our Ambassadors gently watering downtown greenery is more than a snapshot. It is a signal. It says: this place matters. And when people see our community’s spaces being cared for, they naturally feel invited to care too.

Since the Ambassador program launched last April, downtown Lafayette has continually seen tangible improvements in how people interact with our streets and landscapes. Powered by Ambassador Program Services, Block by Block, and supported locally by the Downtown Development Authority and Economic Development District, the team works daily to enhance public areas with landscaping, pressure washing, mural care, graffiti removal, sidewalk maintenance, and more.

But the impact goes beyond the tasks themselves.

Why Seeing Care Matters

There is a concept called “broken windows theory” in urban studies: visible signs of disorder like litter, graffiti, or neglect can lead to more disorder, whereas visible care signals that a space is valued and watched. Programs like ours do not just clean; they shape perception. When community members see Ambassadors watering plants, cleaning public areas, or painting fixtures, it communicates:

We respect this place.

We value beauty, comfort, and safety here.

This place is for everyone, and we are investing in it.

Seeing these actions changes how people think about downtown and, importantly, how they act. Friendly, visible stewardship encourages residents, visitors, and business owners to share that pride and contribute to a positive environment themselves.

From Individual Actions to Collective Impact

Our Ambassador team does not just tackle the work; they model values. A person pausing to water a planter becomes a living example of civic pride. Another bending to pick up a piece of litter demonstrates that this is not someone else’s job. It is all of ours. Over time, these moments accumulate:

Residents engage differently with downtown, stopping to chat, take pictures, and explore local shops.

Visitors feel welcomed, not overwhelmed by clutter or decay.

Businesses see a more attractive setting for investment and growth.

New volunteers and supporters step forward, inspired by the positive momentum they observe first hand.

This is not just about keeping sidewalks tidy. It is about nurturing a shared sense of ownership.

A Downtown That Reflects Our Values

When we invest in our streetscape, we are really investing in ourselves, our identity as a community that values beauty, dignity, and belonging. The Ambassador program started as a practical step to maintain our downtown, but it has quickly become something more. It is a catalyst for civic pride and collective care.

As the program continues, let it serve as a reminder that visible care invites shared responsibility. The next time you pass a blooming planter or a freshly swept sidewalk, take a moment to reflect on what it signals: we are watching, we are participating, and we are building a downtown that reflects the best of who we are.

JoElle Judice

Downtown Lafayette

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